Meet the crew

2/20/2019 (Permalink)

2018 Crew

Meet the Crew of our three SERVPRO franchises!

Our knowledgeable crew is staffed with Production Managers, Crew Chiefs, and Technicians that are highly trained and has the skills to provided the best SERVPRO job we can provided to any disaster. 

 SERVPRO is a company that provides services for the following services:

• Water Restoration
• Fire Restoration
• Mold Restoration
• Duct cleaning
• Carpet cleaning
• Dryer vent cleaning
• General cleaning

To get an estimate or to schedule for one of our knowledgeable crews to service you, please call now!

SERVPRO of The Lower Shore 410-749-2221

Commercial Owners/Managers

2/20/2019 (Permalink)

SERVPRO of The Lower Shore specializes in commercial clean ups.  There's never a convenient time for fire or water damage to strike your Queen Anne County, commercial property.  Every hour spent cleaning up is an hour of lost revenue and productivity.  So when the need arises for professional cleaning or emergency restoration services we have the training and expertise to respond promptly with highly trained technicians to get your property back to business. Learn more about our commercial services:

• Commercial Water Damage Restoration
• Commercial Fire Damage Restoration
• Commercial Clean Up

Cleaning and restoring commercial properties require a unique blend of training, experience, and equipment. SERVPRO of The Lower Shore has the resources and expertise to give you excellent results while minimizing the disruption to your clients. We can help make it “Like it never even happened.”

• Small Office Buildings
• Large Office/High-Rise Office Buildings
• Apartment Buildings
• Restaurants
• Hotel/Motels
• Small Retail Stores
• Large Retail/Big-Box Stores
• High-Rise Residential
• Manufacturing & Industrial
• Government/Military

If You Have Questions or Need Help, Please Call Us At - (410)749-2221

SERVPRO Personal Emergency Assistance Bags

11/11/2016 (Permalink)

Chief of the Ocean Pines VFD Steve Grunewald (left) and Deputy Chief Bill Bounds (right) recently accepted SERVPRO Personal Emergency Assistance Bags

Hebron, MD- Robb Sartorio, owner of SERVPRO’s three Eastern Shore franchises, has announced the distribution of over 500 Personal Emergency Assistance Bags to area police, fire, and EMS agencies. The program was initiated over two years ago and provides personal care items to individuals in need following a variety of emergency situations.

According to Sartorio, “The Personal Emergency Assistance Bag project has been a tremendous opportunity for SERVPRO to partner with Eastern Shore emergency services providers. We provide the bags without charge to local providers and they can be distributed to victims at the scene of an emergency regardless of the circumstances.”

EMS Captain K. J. Marvel and Lieutenant Barbie Utz at the Ridgely Volunteer Fire Department recently distributed four bags to a family following a tragic house fire. The family of four adults and several children were grateful to have the items provided.

“We saw a need for the family that was burned out of their home,” stated Ridgely VFD Ambulance. Captain K. J. Marvel. “The bags have just the right contents needed by fire and accident victims following their emergency.”

The bags contain a variety of items designed to assist the victim in the time immediately following an emergency. In addition to personal care products, there are some additional items such as diapers, a coloring book and crayons, a journal for documenting important conversations, and many other items. The bags are offered without charge to all police, fire, and EMS agencies on the Eastern Shore.

According to Kevin Knussman, SERVPRO Marketing Representative, every agency offered the bags accepted them and they are available in all eight Eastern Shore counties.

SERVPRO franchises provide a complete and full range of restoration services. Emergency services are available 24 hours/7 days a week. The local SERVPRO number is (410) 749-2221 or (410) 822-6442.

SERVPRO provides restoration services to home or commercial structures caused by:

•Water Damage

•Fire and smoke Damage

•Disaster, storm and flood damage

•Mold Damage

SERVPRO also provides crime scene and biohazard clean-up services as well as carpet and upholstery cleaning.

Meet the Crew - Newly Promoted Production Manager

9/6/2016 (Permalink)

Production Manager, Terence

Congratulations to our Newly Promoted Production Manager, Terence Perry.  Terence has been a valued member of our SERVPRO team since September of 2015.  Since 2015 Terence has excelled in the SERVPRO industry, aquired countless certifications, including: all SERVPRO required employee certifications and IICRC certifications in Water Restoration, Fire Restoration and Odor Control and has remained a constant representation of what a great team member should be.                                                                                                                                                             

IICRC Certified Firm

7/15/2016 (Permalink)

SERVPRO of the Lower Shore is an IICRC firm. The Institute of Inspection, Cleaning and Restoration Certification (IICRC) creates the standards for the restoration industry and provides training and certification to restoration companies. IICRC Certified Firms have the right to display the IICRC Certified Logo.

IICRC Certified Firms must

• Present accurate information to consumers and conduct business with honesty and integrity.

• Require a technician on all jobs who has been formally trained and passed all required tests.

• Require a continuing education program to keep technicians up-to-date on the latest changes in the industry.

• Maintain liability insurance to protect all parties in the event of an accident.

• Maintain a written complaint policy and agree to Better Business Bureau or similar arbitration to resolve disputes, and accept the conclusions and recommendations of arbitration.

The IICRC Develops The Standards For The Restoration Industry

The IICRC has been the driving force in establishing the main industry standards and reference guides for professional carpet cleaning, water damage restoration and mold remediation. These IICRC standards take years to develop and require the coordination of experts in the field: manufacturers, industry organizations, insurance professionals, training schools, contractors, and public health professionals.

Every five years, the standards are reviewed and updated. The water damage restoration field changes rapidly with advancements in technology and science, and therefore the standards must evolve to keep pace.

About SERVPRO of the Lower Shore

SERVPRO of the Lower Shore specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration and we are an IICRC Certified Firm. We believe in continuous training: from initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

Additional Certifications

• AQA - Indoor Air Quality Association Microbial Remediator
• RRT - Carpet Repair & Reinstallation Technician
• AMRT - Applied Microbial Remediation Technician
• RRRP - Lead-Based Paint Activities and Renovation
• OSHA - 10-hour General and/or Construction Industry Training Program
• SRT - Fire & Smoke Damage Restoration Technician
• HST - Health and safety Technician
• MWR - Master Water Restorer
• MTC - Master Textile Cleaner
• IICRC Certified Firm
• ASD - Applied Structural Drying Technician
• OCT - Odor Control Technician
• WRT - Water Damage Restoration Technician
• CRT - Color Repair Technician
• Residential HVAC Cleaning
• UFT - Upholstery & Fabric Cleaning Technician
• CCT - Carpet Cleaning Technician
• ECTP - Employee Certification Training Program
• OSHA - 30-hour General and/or Construction Industry Training Program

Meet the Crew - Marketing Reprentative, Dani Farabaugh

4/29/2016 (Permalink)

We welcome Dani Farabaugh to our team as the Mid/Upper and Talbot/Dorchester Marketing Representative.  Dani has been a member of our team since November of 2014.  Since joining our team she has excelled in the SERVPRO certification trainings for; Crew, Fire, Water and Carpet & Upholstery.  Dani also recently received recognition for completing the Sales Management Support Program (SMSP).

Before joining our team here at SERVPRO Dani was a Licensed Esthecitian and continues to do services in her free time.  Also in her time away from SERVPRO Dani enjoys spending time with her two children, Samantha and Nicholas.  When Dani isn't volunteering at a local animal shelters or helping with the "bully" breeds she is spending time with her boyfriend, going for rides on their Harley.

Meet the Crew - Newly Promoted Production Manager

4/29/2016 (Permalink)

Congratulations to our Newly Promoted Production Manager, Jeff Waggner.  Jeff has been a valued member of our SERVPRO team since September of 2011.  Since 2011 Jeff has excelled in the SERVPRO industry, aquired countless certifications, including: all SERVPRO required employee certifications and IICRC certifications in Water Restoration, Fire Restoration and Odor Control and has remained a constant representation of what a great team member should be.

Before joining our team at SERVPRO, Jeff graduated from James M Bennett High School and completed the Vo-Tech Program at Parkside High School specializing in Collision Repair. 

When Jeff is not using his knowledge and skills here at SERVPRO, he is spending time with his girlfriend of 3 years, Ashley. Together they have 2 cats and a dog.  Jeff enjoys listening to music, going to concerts and watching movies.